Cancellation policy

Effective date: September 10, 2026

Scope

This Purchase Options Cancellation Policy applies when a product is expressly offered as a pre-order, subscription, or another purchase option instead of a standard one-time purchase. Regular purchases are governed by our Return Policy and other store policies.

Purchase options are available only for eligible orders shipping within the United States.

Pre-Orders

Products offered for pre-order will be clearly identified on the product page or at checkout. Any estimated availability, release, or shipping date is an estimate and may change because of supplier delays, production schedules, carrier operations, or circumstances outside our reasonable control.

Payment timing will be disclosed before checkout. Depending on the purchase option, payment may be collected when the order is placed or at a later disclosed date.

You may request cancellation of a pre-order before it enters processing for shipment. Email support@nordparfums.com with your order number and cancellation request.

Cancellation requests are not guaranteed because an order may enter processing quickly. Once an order has been prepared for shipment, fulfilled, assigned a tracking number, or transferred to a carrier, it cannot be canceled. Any eligible return will then be handled under our Return Policy.

If we cannot fulfill a pre-order, we will cancel the affected item and issue a refund to the original payment method. If the expected fulfillment date changes materially, we will provide notice and any cancellation or refund option required by applicable law.

Orders containing both available and pre-order items may be held until all items are ready or shipped separately.

Subscriptions

If Nord Parfums offers a subscription, the price, billing frequency, delivery frequency, renewal terms, and minimum commitment—if any—will be displayed before purchase.

Subscriptions automatically renew and charge the payment method on file until canceled. You may cancel future subscription renewals through the method provided in your customer account or by emailing support@nordparfums.com before the next scheduled billing date.

Canceling a subscription prevents future renewal charges. It does not automatically cancel or refund an order that has already been billed, processed, fulfilled, or shipped. Returns and refunds for completed subscription orders are governed by our Return Policy.

Changes to Purchase Options

Requests to change a product, quantity, fragrance, size, payment method, billing date, delivery address, or shipping frequency must be made before the applicable order begins processing. Some changes may require cancellation of the original purchase option and placement of a new order.

If we change the price or material terms of an automatically renewing purchase option, we will provide notice as required by applicable law before the change takes effect.

Refund Timing

Approved refunds are issued to the original payment method. Although Nord Parfums generally initiates approved refunds promptly, banks and payment providers may require additional time to post the funds.