Shipping policy

Effective date: September 10, 2026

Where We Ship

Nord Parfums ships only to eligible destinations within the United States that are offered at checkout. If a destination cannot be selected or no shipping option is available at checkout, we cannot ship the order there.

Shipping availability depends on the product, destination, ZIP code, carrier acceptance, applicable law, and hazardous-materials restrictions. The appearance of a state or region in a general website selector does not guarantee that every product can be shipped there.

Handling and Dispatch

Orders are processed on business days, excluding weekends and United States public holidays. Most orders are prepared for dispatch within 1 to 3 business days after payment is accepted.

Orders placed after our daily cutoff, on a weekend, or on a holiday begin processing on the next business day. Processing may take longer during launches, promotions, peak periods, or when we need to verify payment, billing, or address information.

Separate items in one order may ship separately and may arrive on different days.

Transit Estimates

Delivery estimates are estimates, not guarantees, and begin when the carrier accepts the package, not when the order is placed.

Shipping service	Typical transit after carrier acceptance
USPS Ground Advantage	Approximately 2 to 5 business days

Fragrance shipments, hazardous-material shipments, and deliveries to certain destinations may require additional transit time. The estimated delivery date displayed at checkout or in tracking is subject to change.

Delays may occur because of carrier operations, weather, security screening, hazardous-material handling, peak volume, address problems, or other events outside our reasonable control.

Fragrance Shipping Restrictions

Alcohol-based fragrances may be classified as flammable liquids or hazardous materials. This affects how they can lawfully be packaged and transported.

Fragrance orders are shipped using eligible ground transportation services, such as USPS Ground Advantage. Expedited and air shipping are not available for alcohol-based fragrance products. Nord Parfums may use another authorized ground carrier when necessary to transport an order lawfully and safely.

We may be unable to ship fragrance to certain post-office boxes, military or diplomatic addresses, freight-forwarding services, or air-only locations when the product or shipment is prohibited or the carrier will not accept it. If an order cannot be shipped for this reason, we will contact you and cancel and refund the affected item or order.

Shipping Charges

Shipping charges are calculated at checkout and displayed before payment. Eligible United States orders with a merchandise subtotal of $100 or more qualify for free standard shipping after discounts and before taxes, unless otherwise stated at checkout.

Original shipping charges and optional shipping-protection charges are nonrefundable except where required by law or when the return resulted from our confirmed error. Review our Returns, Cancellations & Shipping Protection Policy for additional details.

Addresses

You are responsible for providing a complete, accurate, secure, and deliverable address, including any apartment, unit, or suite number, and for monitoring the tracking information.

Review your address carefully before submitting payment. Once an order has been fulfilled, assigned a tracking number, or transferred to a carrier, the delivery address can no longer be changed.

If an address is incorrect, incomplete, refused, inaccessible, or unclaimed, we may charge or deduct actual reshipping, return, storage, or carrier costs from any refund where permitted by law.

Tracking

Tracking information is emailed when an order ships. Tracking can take up to 48 hours to begin updating after a label is created, and a package may move before carrier scans appear.

Damaged, Leaking, Missing, or Incorrect Deliveries

Inspect your order as soon as it arrives. If an item is damaged, defective, leaking, missing, or incorrect, contact support@nordparfums.com within 48 hours after delivery. Include your order number, a description of the issue, and clear photographs of the shipping box, shipping label, internal packaging, product box, bottle, batch code, and damage or leakage.

Keep the product, shipping carton, and all packaging until the claim is resolved. Do not use a leaking, broken, or visibly damaged fragrance product. Discarding the item or packaging before inspection may prevent a carrier or protection claim from being approved.

Lost, Delayed, or Misdelivered Packages

If tracking shows delivery but you cannot locate the package, check around the delivery location, ask household members or building staff, and contact the local carrier office. Carriers sometimes scan a package as delivered before final placement.

Then contact support@nordparfums.com with your order number. A package is not automatically treated as lost because tracking has stalled; carrier waiting periods and claim deadlines apply.

Optional shipping protection, when offered and purchased at checkout, is governed by the terms displayed at checkout and our Returns, Cancellations & Shipping Protection Policy.