Refund policy

Effective date: August 25, 2026

Order Cancellations and Changes

We will make reasonable efforts to change or cancel an order before it has been processed for shipment. Requests are not guaranteed because orders may enter fulfillment quickly.

To request a cancellation or change, email support@nordparfums.com as soon as possible with your order number and the requested change. Changing a shipping address, product, or quantity may require the original order to be canceled and a new order to be placed.

Once an order has been fulfilled, assigned a tracking number, transferred to a carrier, or otherwise prepared in a way that cannot reasonably be reversed, it can no longer be canceled. Any eligible request will then be handled as a return under this policy.

If Nord Parfums cannot ship an order within the promised time, we will provide any notice, cancellation option, or refund required by applicable law.

United States Return Policy

Nord Parfums currently accepts and ships orders only within the United States.

Eligible U.S. customers may request a return within 15 calendar days after carrier-confirmed delivery. A return must be approved before it is sent back. Packages returned without authorization may be refused or delayed.

To qualify for a standard return, the product must be:

unused and unaltered;
unopened, with any manufacturer seal or cellophane intact;
in the same condition in which it was delivered;
complete with its original bottle, cap, presentation box, inserts, accessories, and packaging; and
accompanied by the order number and return authorization.

Nord Parfums will provide instructions and, when available, a prepaid return label. The cost of the return label and a 20% restocking fee will be deducted from the refund unless the return resulted from our error or the product arrived damaged or defective.

Original shipping charges and optional shipping-protection charges are nonrefundable unless required by law or the return resulted from our error.

Opened or Used Products

Opened, unsealed, sprayed, used, altered, refilled, or damaged products are not eligible for a standard return.

At our discretion, Nord Parfums may approve an exception for an opened or used full-size bottle. If accepted, a restocking or loss-in-value deduction of at least 20% will apply and may be higher based on the amount used, missing packaging, cosmetic damage, or the product’s resale condition. Approval of one exception does not require us to approve another.

An ordinary dislike of a fragrance, dissatisfaction with performance, or a scent smelling different on a customer’s skin is not considered a defect. We strongly recommend purchasing a sample or decant before committing to a full-size bottle when available.

Nonreturnable and Final-Sale Items

The following items are final sale and cannot be returned or exchanged, except where required by law or when the wrong item was sent or the item arrived damaged or defective:

samples, decants, discovery sets, and sample sets;
gift cards;
clearance products or items marked “Final Sale”;
personalized, engraved, or specially ordered products; and
products that have been materially altered after delivery.

Damaged, Defective, Leaking, or Incorrect Items

Inspect your order as soon as it arrives. If an item is damaged, defective, leaking, missing, or incorrect, contact support@nordparfums.com within 48 hours after delivery and include:

your order number;
a description of the issue;
clear photographs or video of the shipping box, shipping label, internal packaging, product box, bottle, batch code, and damage or leakage; and
any other information reasonably needed to verify the claim.

Keep the product, shipping carton, and all packaging until the claim is resolved. Do not use a leaking, broken, or visibly damaged fragrance product. Discarding the item or packaging before inspection may prevent the carrier or protection provider from approving a claim.

When a verified issue resulted from our error or the product arrived damaged or defective, Nord Parfums may offer a replacement, store credit, partial refund, or refund, depending on product availability, the nature of the problem, and applicable law. We will not deduct standard return-label costs or a restocking fee for a return caused by our confirmed error.

Return Inspection and Refunds

After an approved return is delivered to us, we will inspect it and normally approve or reject the return within two business days. We will email you with the outcome.

Approved refunds will be sent to the original payment method unless you agree to store credit. Deductions permitted by this policy—including return-label costs, restocking fees, loss in value, missing components, or nonrefundable charges—will be itemized or explained.

Although we normally initiate an approved refund within two business days after inspection, your bank or payment provider may require additional time to post it. Refunds commonly take 5–10 business days to appear after they are issued.

If more than 10 business days have passed since we confirmed that a refund was issued, contact your bank or card provider and then email support@nordparfums.com if you still need assistance.

Shipping Protection

Nord Parfums may offer optional package protection at checkout for eligible orders. It is included only when the checkout or order summary expressly shows the coverage and any related charge before payment. Coverage, exclusions, claim deadlines, proof requirements, and available remedies are governed by the terms displayed at checkout and, when applicable, the third-party provider’s terms.

Shipping Protection is intended to assist with eligible packages that are lost, damaged in transit, stolen after delivery, or affected by another covered delivery issue. Purchasing protection does not guarantee approval of every claim.

Lost, Delayed, or Misdelivered Packages

If a package is delayed or missing, first review the tracking history, confirm the shipping address on the order, check around the delivery location, ask household members or building staff, and contact the local carrier office. Carriers sometimes scan packages as delivered before final placement.

Then contact support@nordparfums.com with your order number and the details of the issue. Nord Parfums may assist with a carrier inquiry or submit a claim when permitted, but carrier investigations and protection-provider decisions can take time and are outside our direct control.

A package is not automatically considered lost merely because tracking is delayed. Any carrier waiting period or claim deadline will apply.

Delivered-but-Missing Packages and Suspected Theft

If tracking shows that a package was delivered but it cannot be located, notify Nord Parfums promptly. For suspected porch theft, misdelivery, or fraudulent delivery activity, the carrier or shipping-protection provider may require reasonable supporting evidence, including:

a written statement describing the circumstances;
delivery-location photographs or carrier delivery confirmation;
doorbell, security-camera, building, or neighborhood video;
confirmation from the carrier regarding the delivery scan or GPS location; or
a police report for suspected theft.

Failure to provide information required by the carrier or protection provider may result in denial of the claim. Submitting false, altered, or misleading evidence may result in claim denial, cancellation of related orders, account restrictions, and referral to the appropriate authorities.

Declining Optional Shipping Protection

If optional Shipping Protection is offered and you choose not to purchase it, the additional benefits of that protection will not apply. Nord Parfums will still provide reasonable assistance with carrier inquiries and honor responsibilities that cannot legally be waived.

Declining optional protection does not make Nord Parfums responsible for losses that occur after valid carrier-confirmed delivery and are outside our reasonable control. It also does not excuse Nord Parfums from responsibility for our own packing or fulfillment error or remove any non-waivable consumer right.

Return Shipping Requirements

Use only the approved return instructions and label. Fragrance products may be regulated as flammable liquids and must be packaged, marked, and transported according to carrier and legal requirements. Do not mail or ship a fragrance return by air or through any service not authorized in the approved return instructions.

Products must be secured against movement and leakage and returned in appropriate protective packaging. Nord Parfums is not responsible for a return that is lost, damaged, rejected, destroyed, or penalized because the customer ignored the approved instructions, used an unauthorized carrier or service, or packaged the item improperly.

Policy Abuse

Nord Parfums may refuse a return, refund, replacement, or claim where permitted by law if we reasonably determine that an item was altered, substituted, refilled, intentionally damaged, materially used, returned incomplete, or connected to fraudulent or abusive activity.